Support & Backup

  • Morena’s  Area Managers are responsible for the implementation of Morena’s management systems and standards.
  • Morena’s cleaning supervisor and/or cleaning team will be responsible for the daily running of the cleaning operation.

Together they will:

  • Implement and adhere to policies and procedures.
  • Visit the customer’s premises at least once a week to ensure that the service is at the correct standard.
  • Discuss weekly all aspects of their service with the customer’s representative.
  • Present monthly statements and collect payment if necessary.
  • Co-ordinate all on-site staff training.
  • In addition, Head Office support will entail a visit once per month by an executive member of Morena.